![]() ![]() Hell, if you have the means, consider a lawsuit based on UDAAP laws, if you think it makes sense.Ĭhanging banks is a huge hassle. those buzzwords constituted an escalated complaint and would get your case reviewed by the legal and compliance teams faster than any non-escalated complaint would.īetter yet, back up your complaint with action - file a claim with the BBB, the CFPB, the FTC, or similar. at the company I worked at, we had an escalated complaints process and a non-escalated complaints process. If you want to fast track a complaint, buzzwords to mention are: lawyer, sue, better business bureau, consumer financial protection bureau, federal trade commission, unfair, deceptive, discriminating, and the like. if there are people at the company who truly care about the customer besides the customer support team, reading a first-hand account of the problem and its impact is better than a second-hand explanation in my experience, complaints always carried more weight if they were copied verbatim from the customer rather than paraphrased. they’re the conduit through which you can make your voice heard, not your punching bag.įile a written complaint rather than a voice complaint over the phone, if possible. letting them know that you understand it’s not their fault but that you would like to file a formal complaint can go a long way. Start and end your conversation with a CSR with mutual respect - they didn’t make this change yet they have to bear the brunt of it. ![]()
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